Refund policy
Return & Refund Policy
Your satisfaction matters to us.
At Capnox, we want you to have a great shopping experience. If your purchase does not meet your expectations, please review our return and refund guidelines below.
1. Return Eligibility
To qualify for a return, your item must meet the following conditions:
- The return request is submitted within 7 days of delivery.
- The item is unused, unworn, unwashed, and undamaged.
- Original tags, packaging, and accessories are included, where applicable.
- You can provide your order number or other proof of purchase.
Items that do not meet these conditions may not qualify for a return, except where applicable consumer law requires otherwise.
2. Items That Arrive Damaged or Incorrect
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Include your order number, a description of the issue, and clear photographs of the item and packaging where possible. Our team will review your request and advise you on the next steps.
Where the issue is confirmed, Capnox will arrange an appropriate remedy, which may include a replacement, exchange, or refund, subject to applicable law.
3. How to Request a Return
Follow these steps to initiate a return:
- Email us at capnox.pk@gmail.com.
- Use the subject line "Return Request – [Your Order Number]".
- Explain why you would like to return the item.
- Wait for our instructions and return authorization before shipping anything back.
- Pack the item securely and follow the return instructions we provide.
Please do not send items to an address without receiving return instructions from our team.
4. Refund Policy
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
- Inspection: Returns are checked for eligibility before approval.
- Processing: Approved refunds will generally be initiated within 5–10 business days after inspection.
- Payment method: Refunds will be issued through the original payment method where possible. For cash-on-delivery orders, an alternative refund method may be arranged.
- Bank delays: The time it takes for funds to appear in your account may depend on your bank or payment provider.
If your refund has not arrived after the expected processing period, please contact us for assistance.
5. Return Shipping Costs
Unless otherwise agreed or required by applicable law, customers may be responsible for return shipping costs for change-of-mind returns.
If the return is due to a confirmed damaged, defective, or incorrectly supplied item, Capnox will provide appropriate assistance with return shipping costs in accordance with applicable law and our return instructions.
6. Exchanges
If you would like a different size, color, or product, contact us to check availability.
Exchanges are subject to stock availability and the eligibility requirements in this policy. If an exchange is unavailable, we will discuss the available alternatives with you.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at capnox.pk@gmail.com. Cancellation may not be possible once an order has been dispatched.
If an order has already shipped, our return policy may apply. Any eligible refund will be handled in accordance with the applicable refund terms and consumer law.
8. Important Information
This policy does not limit any rights you may have under applicable consumer protection laws. Where the law provides stronger protections, those legal rights will take precedence.
Capnox reserves the right to review return requests and verify that the applicable conditions have been met. Any changes to this policy will be published on this page.
9. Contact Us
If you have any questions about returns, refunds, or exchanges, our team will be happy to help.
© Capnox. All rights reserved.
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